We Encourage You To Play Responsibly
Gambling is a form of entertainment, but it should be enjoyed responsibly. It´s not a way to earn a quick buck. You should always avoid chasing losses, never play with money that you can’t afford to lose, and never gamble for money online that should go towards rent, bills or other expenses. You should check your activity regularly in the Balance page to keep on top of your money spent.
If you start to feel uncomfortable in any way due to your gambling, you should take a break from playing or even consider self-exclusion. If you have any questions or concerns, please contact the Customer Support staff who are available 24/7 and they will help you.
Responsible Gaming and Protection Measures
It’s important that our customers enjoy themselves in the casino, but we also understand that for some players, gaming can become a problem. We pride ourselves of being fair, transparent and socially responsible and want to protect our players from playing irresponsibly and safeguard you, so you can have a playful, yet responsible gaming experience.
This is why we have the ability for you to set deposit limits or entire play limitations, these tools can help you keep control of your gambling and can be found in the My Account section of the casino.
Cooling-Off, Temporary Suspension and Self-Exclusion
If you need to take a break from playing, and don’t trust yourself to stay away, then use our Player Limitation options which can be found on the Player Limitation page of ‘My Account’.
There are a range Player Limitations you can choose from:
- You can choose Cooling-Off, which you can choose from the following time frames, 24 hours, 48 hours or 7 days.
- You can choose Temporary Suspension, which you can choose from the following time frames, 30 days, 60 days or 90 days.
- You can choose Self-Exclusion, which gives you a period of 180 days, which you can increase by contacting support after you make the self-exclusion.
During any Self-Exclusion you will not be able to gamble or deposit, nor will you receive any marketing material (it can take up to 24 hours to remove you from all marketing databases). Please note that any Self-Exclusion set will also apply to any other account you have on our license. To Self-Exclude login here now.
Implementation of Deposit Limits
During the process of creating an account on our Malta license you will have the option to restrict your daily, weekly or monthly deposit amount to any amount you want.
Time Limit Control
We have a feature available that will automatically log you out of the casino after a certain amount of time. If you would like this feature enabled please contact the support department and let them know the number of minutes you would like to be logged out
You have the option to contact the support department to ask them to add a Reality Check message to your account and even tell them how many minutes there should be between each Reality Check message. When you have this enabled, a message will appear across your game screen each time the number of minutes you choose passes.
The message will let you know how long you have been playing for, your total bets and your total wins. From this message you will have the opportunity to press one of the following buttons, Continue, which will close the message and the game will stay open, or Logout which will close game and will log you out.
A self-assessment test is just as it sounds… a test where you can check if your gambling is starting to become an issue for you. By doing a self-assessment test, you can easily understand if gambling is becoming an issue for you and act before it gets out of hand.
Keeping a watchful eye
If we notice signs that suggest you may have a gambling problem, we’ll contact you regarding our Responsible Gaming policy and discuss applying deposit limits or other restrictions. You can also view the information at the below websites which may be able to provide support and advice in overcoming problems with gaming: